Customer Case Study   >   FareShare SecondBite

Challenges

Rising demand, mounting pressure

As cost-of-living pressures intensify across Australia, food insecurity is reaching critical levels. SecondBite FareShare is seeing a surge in demand from community organisations, shelters, and charities that rely on them to keep vulnerable Australians fed. Scaling up quickly, without compromising food quality or delivery standards, is a daily challenge.

To meet this growing demand, SecondBite FareShare needs a fleet partner who can respond quickly, deliver consistently, and scale alongside them. That means more than just access to vehicles. It requires a team that understands the mission and can act at a moment’s notice.

“Every day counts. Every kilo counts,” says Nick Hilliard, National Supply Chain Manager. “If a vehicle goes down, it can mean lost meals. We need a partner who can get us back on the road… fast.”

Reliability, without compromise

The nature of SecondBite FareShare’s work demands that they maintain an unbroken cold chain, from the warehouses, to the kitchens, to the communities they provide relief to. There’s no room for breakdowns, patchy maintenance, or aging trucks.

What SecondBite FareShare needs from a fleet partner is clear: consistent performance, class-leading insulation, and peace of mind on every delivery.

“Our isothermal bodies are built to world-class standards and tested in Australian conditions,” says Avraam Solomon, Managing Director at Eurocold. “That means better thermal efficiency, longer product protection, and fewer risks… especially in crisis or emergency response.”

Cold Fleet Solutions

Fast, flexible, and always on call

For SecondBite FareShare, time lost is food lost. That’s why our rapid response capability is a game-changer. Our national footprint, world leading production facility, and aligned team, means we can deliver day in day out.

“Just one phone call, and we’ve got the vehicle. We’re on the road, and we’re delivering food to where it’s needed,” says Nick Hilliard.

“Whether it’s short-term rental to replace a truck, or adding capacity to meet a donation surge, Eurocold’s agility ensures that no opportunity, or meal, is missed.”

Vehicles built for the mission

Not all refrigerated trucks are created equal. Eurocold’s fleet is engineered with industry-leading insulation and world-class isothermal performance. That means longer cold retention, lower spoilage risk, and full confidence on the road.

“From the chassis to the body, every part of a Eurocold vehicle is built to perform under pressure,” says Avraam Solomon. “Our production timelines are shorter than anyone else in the market and we can prioritise builds when the mission demands it.”

For SecondBite FareShare, this means more than just trucks. It means trust. Trust that the cold chain will hold, even on the longest runs or hottest days.

Our journey together

A relationship that runs deep

What began as a one-off donation of pork before Christmas has turned into something much bigger: a long-term, values-aligned partnership. Eurocold doesn’t just supply vehicles, you’ll find the team rolling up their sleeves in the kitchen, cheering on SecondBite FareShare at events, and advocating for them behind the scenes.

“The lovely thing about this partnership is that it’s not transactional – it’s personal,” says Jackie Maxwell. “Eurocold is introducing us to new networks, new supporters. They’re helping us grow in ways we never expected.”

That support was nationally recognised at the 2023 Heavy Vehicle Industry Australia Awards, where Eurocold and FareShare took home the Community Leadership Award. A very special moment that symbolised what’s possible when logistics meets compassion.

“To be recognised by our industry for this work was humbling,” says Kanani Draper. “It’s a reminder that refrigerated transport doesn’t just move goods. It can move lives.”